Last night, I sat in the garden with my son William, discussing 'Customer Care' in the National Health Service. We drank some wine, ate some cheese, steak and scallops and as the stars came out we warmed our toes by the fire in our terracotta chimera.
After a few glasses of 'robust red', we reminisced over past examples of the good customer service we had experienced from local businesses. William recounted a great tale of ' exemplary customer care' from his student days.
In Oulton Broad there is a well established and much loved Pizza and Kebab Take-away, 'The Manhattan Pizza and Kebab House'. Apparently, in the early hours of the morning one night long ago, William, on foot and tired and emotional, after a heavy session on locally brewed beer, went into the Manhattan and ordered a large pizza, potato wedges and 'slaw for delivery to our house two miles away. He then asked the delivery man if he could ride with his meal. So for the really competitive price of four of your British Pounds sterling, William enjoyed a substantial late supper or early breakfast and a taxi to his door. Now that's what I call top class customer care!!
Well done 'Manhattan Pizza and Kebab House'
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